At Knit Aura, we are committed to delivering your handcrafted products, including sweaters, crochet dresses, cardigans, shrugs, wraps, ponchos, shawls, hats, beanies, blankets, and throws, in a timely and secure manner. This Shipping Policy outlines the procedures, timelines, and terms for the delivery of your orders. By placing an order with us, you agree to the practices described in this policy.
Processing Time
All orders are processed within 1 to 2 business days after confirmation of payment. During peak seasons or promotional periods, processing times may take slightly longer, and customers will be notified accordingly.
Shipping Time
Orders are shipped within 5 to 7 business days from the date of processing. Please note that business days exclude weekends and public holidays. Delivery times may vary depending on your location and local postal services.
Shipping Methods
Knit Aura uses trusted courier services to ensure your items reach you safely and on time. Shipping methods are selected based on the size, weight, and destination of the order to provide the most reliable service.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at the time of checkout. Customers are responsible for paying the shipping fees unless a promotion or free shipping offer is applied.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment until it reaches your doorstep.
Delayed or Lost Shipments
While we take all necessary steps to ensure timely delivery, Knit Aura is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances beyond our control. Customers are encouraged to contact us if their order has not arrived within the estimated shipping period.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Knit Aura is not liable for delays or delivery failures resulting from incorrect or incomplete addresses.
Contact Information
For any questions or concerns regarding the shipping of your order, customers can contact Knit Aura via email at dvmyectuxza@gmail.com or by phone at +923014885582.